Lead Service Technician

ChefTek, LLC is Denver Metro and Colorado’s premier commercial repair specialists.   We service marque establishments, businesses, restaurants, breweries, and grocery stores; performing work on HVAC, cold side equipment, hot side equipment, ice machines, and specialty appliances.


The Lead Service Technician is a field leadership position with room for career growth. The Lead Technician is responsible for operating a company vehicle to and from customer sites to perform complex repairs on commercial hot side and cold side equipment as well as being a vision of good for less experienced technicians through coaching and mentoring. The Lead Technician will also provide exceptional customer service with the ability to handle complex customer issues and must be able to work independently with little to no supervision. When our customers call on us for help, they can rest assured that their equipment will be cared for and operating in no time.  


At ChefTek, we love building long-lasting relationships with our employees, customers, and vendors. Every team member is empowered to deliver a “white glove” and solution-oriented customer experience.


If you’re someone with expert industry experience who enjoys developing others, embraces change with a “glass half full attitude,” has great work ethic, and is looking for a rewarding career, then this is the job for you. Please apply by clicking on the link below. We’d love to learn more about you, your goals, and how we can help you achieve them.


Responsibilities


Approximately 70% of the time:

  • Perform complex repairs on commercial kitchen (hot side, refrigeration, ice machines, specialty appliances) and HVAC equipment

  • Ordering, installing, and efficient use of parts for repairs; maintaining vehicle maintenance

  • Complete administrative duties such as accurate note-taking, follow up with customers, technicians as well as office staff

  • Effectively maintain proper inventory levels for your vehicle and/ or jobs performed

  • Safety conscious. Your safety is our top priority; technicians will perform work and techniques with this in mind


Approximately 30% of the time:

  • Perform leadership duties with customers and technicians as needed which may include facilitating cross-training, responding to technical support calls, coaching and development, and solving complex customer issues or escalations


Basic Qualifications

  • High school diploma or GED

  • 3 years experience (commercial or residential appliance and HVAC repair & maintenance OR similar experience within plumbing, electrical, or construction)

  • 2 years of leadership experience in business, military or associated fields (including: supervision of direct or indirect reports, mentorship, training and development, or coaching)

  • EPA Certification

  • Current valid driver's license and clean driving record

  • Highly motivated and self-sufficient to follow through on duties and assignments with little to no supervision

  • Exceptional organizational, customer service, and communication skills

  • High proficiency to navigate computer, tablet, smart phone based technology 

  • Ability to lift or move up to 75 lbs. with/without reasonable accommodation


Preferred Qualifications

  • 5+ years experience (commercial or residential appliance and HVAC repair & maintenance OR similar experience within plumbing, electrical, or construction)

  • 2 years experience as a direct Supervisor or Manager in business, military or associated fields

  • 1 year project management experience within this industry or related fields

  • Prior sales experience handling customer walkthroughs, project estimates, and closing the sale

  • Commercial Food Equipment Service Association (CFESA) certification

  • North American Technician Excellence (NATE) certification

  • Bi-lingual English and Spanish speaking is a plus


Physical Demands

  • This work occasionally requires walking, standing, squatting, bending, sitting, kneeling, reaching overhead and twisting for the duration of the workday. Other requirements are the ability to climb ladders, work from heights and crawl in tight quarters

  • Must be able to use your hands for tool usage, installation of parts, and moving equipment


Compensation and Benefits

  • Competitive Base Pay

  • 40 hours per week, paid overtime available

  • Schedule: M-F (8 hours a day), Tu-Sat (8 hours a day), or four 10 hour days

  • Quarterly bonuses available based on performance 

  • Comprehensive Medical, Dental, and Vision

  • Paid time off

  • Company Sponsored North American Technician Excellence (NATE) certification for employees interested in the field

  • Career Advancement

  • Professional training and a great Learning Culture

  • Company vehicle, tools, parts, and gas card