Dispatch Operations Specialist

ChefTek, LLC is Denver Metro and Colorado’s premier commercial repair specialists. We service marque establishments, businesses, restaurants, and grocery stores; performing work on HVAC, cold side equipment, hot side equipment, ice machines, and specialty appliances.


The Dispatch Operations Specialist is a critical role to daily business operations. As the Dispatch Ops Specialist, you are the communication liaison between our customers and technicians. In this role, you will ensure customer work orders and concerns are addressed promptly and then dispatched and routed to the proper technician using our state-of-the-art field management technology platform. The Dispatch Ops Specialist will also be responsible for re-routing same-day work orders, if necessary, as well as communicating with our customers and technicians on any updates or timelines related to work orders. The ideal candidate must be dependable, able to multi-task, remain calm and courteous at all times, as well as work effectively in a fast-paced environment. When our customers look to us for help, they can rest assured that their requests and concerns will be greeted with the highest level of service and left knowing that a solution is on the way.


At ChefTek, we love building long-lasting relationships with our employees, customers, and vendors. Every team member is empowered to deliver a “white glove” and solution-oriented customer experience.


If you’re someone who loves helping people, enjoys being challenged and solving problems daily, has a great work ethic, and is looking for a rewarding career with best-in-class training, then this is the opportunity for you. Please apply by clicking on the link below. We’d love to learn more about you, your goals, and how we can help you achieve them.



Responsibilities

  • Dispatches customers’ work orders to our technician’s job board through our field management software. Efficiently re-routes schedules as needed throughout the day

  • Communicates work order needs to customers and technicians

  • Follows up with customers on arrival times and/or scheduling conflicts

  • Follows up with technicians to ensure jobs and notes  are completed in our field management software system

  • Performs clerical duties such as entering in notes for billing, looking up and entering in parts or equipment into our field management system

  • Other responsibilities may include: Building product inventory and pricing strategy, organizing the office and warehouse,   building customer relationships, new customer sales, building technician relationships, and developing relationships with sub-contractor network

  • Hours of operation are Monday thru Saturday 7a – 4p. Must be able and willing to work rotational emergency/on-call as needed.  The schedule for this position is to be determined based on business needs, but no more than 40 hours a week unless overtime is approved.


Basic Qualifications

  • High school diploma or GED

  • 2 years experience in Dispatching, scheduling, customer service or related field

  • Detail-oriented with exceptional organizational,  customer service, and communication skills

  • Highly proficient computer skills

  • High proficiency to navigate computer, tablet, and smartphone-based technology

  • Must be very motivated and self-sufficient to follow through on duties and assignments with little to no supervision


Preferred Qualifications

  • Associates degree

  • 2 years dispatching, scheduling, and customer service experience in commercial HVAC or foodservice equipment repair industry OR similar experience within the residential space

  • Scheduling experience working with field management software’s (ie Service Titan, Mhelp Desk, Service Fusion, Field Edge or the like)

  • Bi-lingual English and Spanish speaking


Physical Demands

  • Office environment

  • Frequent sitting with occasional standing and walking

  • Light lifting of office equipment or parts

  • Must be able to use your hands and fingers for computer usage and picking up or moving office equipment


Compensation and Benefits

  • Competitive Base Pay

  • 40 hours per week, paid overtime available

  • Comprehensive Medical, Dental, and Vision

  • Paid time off

  • Career Advancement

  • Professional training and a great learning culture

  • Company credit card