Dispatch & Billing Specialist

ChefTek, LLC is Denver Metro and Colorado’s premier commercial repair specialists. We service marque establishments, businesses, restaurants, breweries, and grocery stores, performing work on HVAC, cold side equipment, hot side equipment, ice machines, and specialty appliances.


The Dispatch & Billing Specialist is a critical role to daily business operations. As the Dispatch Billing Specialist, you are the communication liaison between our customers and technicians. In this role, you will be handling a variety of tasks (scheduling, billing, parts ordering, inventory control, daily interaction with our technicians) to support our customers, vendors, and business operations. You will ensure customer work orders and concerns are addressed promptly and then dispatched and routed to the proper technician using our state-of-the-art field management technology platform. You will also ensure all customer work orders are accounted for and billed appropriately to our customers utilizing our field management software. The Dispatch & Billing Specialist will also be responsible for re-routing same day work orders, if necessary, as well as communicating with our customers and technicians on any billing inquiries, updates, or timelines related to work orders. The Ideal candidate is interested in learning about the restaurant equipment repair process, is highly organized and would enjoy developing the written communication skills of team members.


At ChefTek, we love building long-lasting relationships with our employees, customers, and vendors. Every team member is empowered to deliver a “white glove” and solution-oriented customer experience.


If you’re someone who loves helping people, enjoys being challenged and solving problems daily, has a great work ethic, and who is looking for a rewarding career with advancement opportunities then this is the opportunity for you. Please apply by clicking on the link below. We’d love to learn more about you, your goals, and how we can help you achieve them.


Responsibilities

  • Dispatches customers’ work orders to our technician’s job board through our field management software. Efficiently re-routes schedules as needed throughout the day

  • Follows up with technicians to ensure jobs and notes are completed in our field management software system for customer billing.

  • Accurately accounting for technician hours, call back hours, and work order parts to ensure proper invoicing.

  • Communicates work order needs to customers and technicians

  • Follows up with customers on arrival times, scheduling conflicts, or billing inquires

  • Performs clerical duties such as entering in notes for billing, looking up and entering in parts or equipment into our field management system

  • Other responsibilities may include: Building product inventory and pricing strategy, organizing the office and warehouse, building customer relationships, new customer sales, building technician relationships, and developing relationships with sub-contractor network

  • Hours of operation are Monday thru Saturday 7a - 4p. Must be able and willing to work rotational emergency/on-call as needed. Full-time schedule is Monday – Friday; 40 hours per week, paid overtime available.

  • Part-time schedule is Monday and Tuesday, 10 hours each day, and Wednesday 5-8 hours. Both schedules may be subject to change to meet the needs of the business.


Basic Qualifications


  • High school diploma or GED

  • 2 years’ experience in Dispatching, scheduling, billing, customer service or related field

  • Prior invoicing experience using Quick Books Online (QBO), QuickBooks Desktop, or Field Management Software (i.e., Service Titan, Mhelp Desk, Service Fusion, Field Edge or the like)

  • Detail oriented with exceptional organizational, customer service, and communication skills

  • Highly proficient computer skills (Microsoft Word, Outlook, PowerPoint, Excel and Google Suite).

  • High proficiency to navigate computer, tablet, and smart phone-based technology

  • Must be very motivated and self-sufficient to follow through on duties and assignments with little to no supervision


Preferred Qualifications


  • Associates degree or higher

  • 2 years dispatching, scheduling, billing, and customer service experience in commercial HVAC or food service equipment repair industry OR similar experience within the residential space

  • Scheduling experience working with field management software’s (ie Service Titan, Mhelp Desk, Service Fusion, Field Edge or the like)

  • Bi-lingual English and Spanish speaking


Physical Demands


  • Office environment

  • Frequent sitting with occasional standing and walking

  • Light lifting of office equipment or parts

  • Must be able to use your hands and fingers for computer usage and picking up or moving office equipment


Compensation and Benefits


  • Competitive Base Pay

  • Full-time schedule is Monday – Friday 40 hours per week, paid overtime available

  • Part-time schedule is Monday and Tuesday 10 hours each day and Wednesday 5-8 hours. Both schedules may be subject to change to meet the needs of the business.

  • Comprehensive Medical, Dental, and Vision, full-time employees only

  • Paid time off, full-time employees only

  • Career Advancement

  • Professional training and a great learning culture