Billing & Operations Specialist

ChefTek, LLC is Colorado’s premier commercial repair specialists. We service marquis businesses, breweries, restaurants, and grocery stores, performing work on HVAC, cold side equipment, hot side equipment, ice machines, and specialty appliances.


As the Billing & Operations Specialist, you will be handling a variety of tasks (billing, parts ordering, inventory control, daily interaction with our technicians) to support our customers, vendors, and business operations.  In this role, you will ensure all customer work orders are accounted for and billed appropriately to our customers utilizing our field management software and Quick Books Online (QBO). You will also be responsible for ordering and accurately accounting for stock parts, service parts, as well as returns to our vendors. The operations specialist will also perform light HR administration duties with the help of the Senior Leadership team such as our automated bi-weekly payroll, workers compensation, and OSHA filings. The Ideal candidate is interested in learning about the restaurant equipment repair process, is highly organized and would enjoy developing the written communication skills of team members.


At ChefTek, we love building long-lasting relationships with our employees, customers, and vendors. Every team member is empowered to deliver a “white glove” and solution-oriented customer experience.


If you’re someone who loves helping people, enjoys being challenged and solving problems daily, has a great work ethic, and who is looking for a rewarding career with advancement opportunities then this is the opportunity for you. Please apply by clicking on the link below. We’d love to learn more about you, your goals, and how we can help you achieve them.



Responsibilities

  • Follows up with technicians to ensure jobs and notes are completed in our field management software system which are then transferred to Quick Books Online for customer billing.

  • Accurately accounting for technician payroll hours, call-back hours, and work order parts to ensure proper invoicing.

  • Fields customer and vendor concerns regarding billing, service, parts, and warranty work.

  • Ordering and accounting for stock parts. Building long-lasting relationships with our vendor partners.

  • Picking up service parts and organizing them in our warehouse.

  • Performs clerical duties such as filing, entering in notes for billing, looking up and entering in parts or equipment into our field management system, email communications with customers, vendors, or business partners.

  • Other responsibilities may include: building product inventory and pricing strategy with the Senior Leadership team, organizing the office and parts warehouse.

  • Hours of operation are Monday through Saturday 7a – 4p. The schedule for this position will be Monday through Friday 8a – 5p, but no more than 40 hours a week unless overtime is approved.


Basic Qualifications

  • High school diploma or GED

  • 1+ years of experience in billing, parts ordering/inventory, and HR (or related experience)

  • Detail-oriented with exceptional organizational, customer service, and communication skills

  • Prior invoicing or payroll experience using Quick Books Online (QBO), or QuickBooks Desktop

  • Highly proficient computer skills (Microsoft Office Word, Excel, Google Sheets etc.)

  • High proficiency to navigate computer, tablet, and smart phone-based technology

  • Must be very motivated and self-sufficient to follow through on duties and assignments


Preferred Qualifications

  • Associates degree or higher

  • 2+ years billing, parts ordering/inventory, and HR experience in commercial HVAC or foodservice equipment repair industry OR similar experience within the residential space

  • Experience working with field management software

  • Bi-lingual English and Spanish speaking


Physical Demands

  • Office environment

  • Frequent sitting with occasional standing and walking

  • Light lifting (up to 30 lbs) of office equipment or parts movement in the warehouse

  • Must be able to use your hands and fingers for computer usage and picking up or moving office equipment


Compensation and Benefits

  • Competitive Base Pay

  • 40 hours per week, paid overtime available. The schedule for this role is Monday-Friday 8a-5p

  • Comprehensive Medical, Dental, and Vision

  • Paid time off

  • Career Advancement

  • Professional training and a great learning culture

  • Company credit card