Lead Service Technician

The Lead Technician is a field leadership position with room for career growth. The Lead Technician is responsible for operating a company vehicle to and from customer sites to perform complex repairs on commercial hot side and cold side equipment as well as being a vision of good for less experienced technicians through coaching and mentoring. The Lead Technician will also provide exceptional customer service with the ability to handle complex customer issues and must be able to work independently with little to no supervision. When our customers call on us for help, they can rest assured that their equipment will be cared for and operating in no time.

Full Time

Service Technician

The Service Technician is responsible for operating a company vehicle to and from customer sites to perform diagnostics and repairs on commercial hot side, cold side equipment, and HVAC equipment. The Service Technician will also provide exceptional customer service with the ability to handle customer issues and must be able to work independently with little to no supervision. When our customers call on us for help, they can rest assured that their equipment will be cared for and operating in no time.

Full Time

Preventative Maintenance Technician (AM Shift)

The Preventative Maintenance (PM) Technician is an entry-level position with a lot of room for career growth. The PM Technician is responsible for driving a company vehicle to and from customer sites to perform preventative maintenance and assist with installing parts on all commercial kitchen refrigeration, hot side, specialty appliances, and HVAC equipment. The PM Technician will also provide excellent customer service and must be dependable and able to work independently. When our customers hire us for preventative maintenance, they can rest assured that their equipment will be regularly inspected and cared for.

Full Time

Dispatch & Billing Specialist

The Dispatch & Billing Specialist is a critical role to daily business operations. As the Dispatch Billing Specialist, you are the communication liaison between our customers and technicians. In this role, you will be handling a variety of tasks (scheduling, billing, parts ordering, inventory control, daily interaction with our technicians) to support our customers, vendors, and business operations. You will ensure customer work orders and concerns are addressed promptly and then dispatched and routed to the proper technician using our state-of-the-art field management technology platform. You will also ensure all customer work orders are accounted for and billed appropriately to our customers utilizing our field management software. The Dispatch & Billing Specialist will also be responsible for re-routing same day work orders, if necessary, as well as communicating with our customers and technicians on any billing inquiries, updates, or timelines related to work orders. The Ideal candidate is interested in learning about the restaurant equipment repair process, is highly organized and would enjoy developing the written communication skills of team members.

Full-time or Part-time